I think it’s something like £5-£8 per day that your services aren’t on. V6. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Virgin TV 360. and view the images for a range of different wall box options. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Image below of the Virgin Media PSU Plug that connects to the coax. Connect the Hub’s power cable with the blue tab. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Re: No Wall Socket for Quickstart. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. I have received my quick start-up kit. At least spell your title correctly jeezus . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. on 17-12-2022 10:39. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Virgin Phone Switchover. Or you may be quicker than average! You won’t be involved the whole time. Can't get through to anybody for help! 0. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. I would love to help you get your service installed. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Any help please?Re: No virgin media wall socket. Tudor. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Thank you for the tel no. . 5. Subscribe to RSS Feed;. Various cable mediums are used in modern systems to transmit data. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Wall sockets and no connection. Hoping someone can help me with a pre-installation question. You can also check for a loose cable as not all properties have a socket. Speed. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. 08K; 2. But I. The wall box may be branded with the logos of an old cable TV company (not VM). The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. I wanted to check with people on here before trying to get an engineer in, just. Wall socket. signed up and was given the option of self installation. If I couldn't get the proper wall socket, the internet is not going to be set up su. We're here to help. . It feels like I need to just obtain a connector to enable the two to fit. TiVo. Can I have engineer visit and setup it? Thanks. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Wall socket compatible? in QuickStart, set up and connections 4 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi yesterday; New installation Question (Please only straight answers / knowledgeable) in QuickStart, set up and connections SundayThe box and cables may have been removed by the previous occupiers. Try the automated service status number 0800 561 0061 to check for any faults in your area. But there are 2 wires leading which can be plugged in the hub. I had bought a VM broadband and used self installation but saw that my VM socket was not round. Speed. Volt. Some of the cables hanging out the wall were cut off after the house improvements. Browse Virgin Media Virgin Media Community. This seems to be the only way that i can speak to someone about the issue. Installation: Wall socket issue. Phone. However the wall. Also there will be an external, often brown, omnibox. The cable could be hidden within, or behind, furniture. QuickStart, set up and connections. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Networking and WiFi. We would like this to be re-located please into our living room on ground floor. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Don’t plug the power cable into a plug socket yet. . No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). . I've tried looking but can't see a way to book an engineer for this? Thank you. 388. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. QuickStart, set up and connections. just moved in, can see the brown cable coming in from outside but there's no VM. signed up and was given the option of self installation. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Rob. Tuning in. I assumed - 5381512. Networking and WiFi. Occasionally only a very short stub of wire is left behind often hidden within. The box does however have a hole in the bottom, through which i could see some. Cihank617. How about using a 10m RJ11 to RJ11 telephone cable. This is usually marked as Line 1. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. VM will usually only supply a Quickstart to a property that had VM previously. provided, I shall give them a call tomorrow. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. I just found a box in the closet which has a cable indicated as CABELCON 4. I was happy and my kids - 5159551Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket; Options. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. 4 weeks ago. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No virgin media wall socket. QuickStart, set up and connections. Speed. No wall socket. Restart your equipment. May I know which one I can connect. 1 Mar 2016. Hello Virgin Media, we moved into a new house. . Tudor. Hi @bingoman000. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Nothing has happened. on 03-12-2022 10:11. SpeedCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Hi, I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. Past occupiers of your property may have removed. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). My options are . No internet, unfortunately. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The wall box may be branded with the logos of an old cable TV company (not VM). I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Can anyone please help me. Stream from Virgin Media. 1. You need a small spanner to remove this, then push the provided connector over the exposed end. B&Q are running low on these however. Browse. V6. 1 ACCEPTED SOLUTION. Next you'll need to take your second adaptor and plug it into another wall socket. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. I've looked for an external box but cannot. The wall socket has a thick plug bit. Virgin Mobile. Networking and WiFi. Hi there , welcome to our forum and thanks for your post. There are no virgin sockets on the wall. Subscribe to RSS Feed; Mark Topic as New;. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. Wall Socket in QuickStart, set up and connections an hour ago; Unable to order for new build in QuickStart, set up and connections 9 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi 15 hours ago; Replacement white virgin media wall box in QuickStart, set up and connections yesterdayDamaged Wall socket. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Home Phone. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. virgin media internal wall box. Just a open reach socket. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. 150 from a. on 14-09-2022 12:00. No TV. Vonage 2nd line. Browse Virgin Media Virgin Media Community. There is one Ethernet connection point and socket with a circle on the wall. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. in QuickStart, set up and connections 21-07-2023Hi all, there is no wire coming out of the wall socket to connect to. QuickStart, set up and connections. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Re: No wall socket. Tudor. There’s even no BT wall socket. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I'm a Very Insightful Person, I'm here to share knowledge, I don't. -a power cable for the hub's adapter. cable. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. TV. But I have no Virgin Media Wall socket - 4942192 - 2. My Virgin Media App. there is brown box outside but the cables are not coming in . Broadband. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. The other is marked TV, & this is used for TV & Broadband. Preparing for Landline changeover to fibre. There is no fibre socket in this house. Options. 2. Call the pre-installation and delivery team on 0800 052 1734. Broadband. Subscribe to. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. We have tried plugging it into the only box we found it would fit but no luck. I am so sorry to hear that you seem to be missing a wall socket in the home. Subscribe to RSS Feed; Mark Topic as New;. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Some of the cables hanging out the wall were cut off after the house improvements. No wall socket to connect. See where this Helpful Answer was posted. You need to go outside and locate the brown or grey omnibox on the wall. The pre-install team number is 0800 052 1734. Tuning in. Don’t plug the power cable into a plug socket yet. The box does however have a hole in the bottom, through which i could see some. The NTL cable termination box is outside. The Openreach sockets do not work for Virgin Media. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Broadband. £8p/m extra or included with Gig1 or Volt. As you can see in the photos, the phone point is far. TV. Tried looking but can't see a way to book an engineer for this? Thanks. I have also checked outside and there is no box either on my property or on my boundary wall. TV on the go. on 31-12-2021 10:47. Hi, Iv just received my new broadband. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. It seems that I need an electrian to install a wall socket. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Tried looking but can't see a way to book an engineer for this? Thanks. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we - 5220279. Virgin Media; My Virgin Media. If you look into the back of your Hub, you'll see a port. SpeedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. on 03-08-2020 18:05. 2. com email address to different Virgin account. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. I've got 2 wall sockets that I think are likely. The wall box may be branded with the logos of an old cable TV company (not VM). Volt. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. TiVo. in Speed Saturday; Quick install box in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayAny experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Sometimes there is no VM wall box, just a trailing cable. According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. When plugged into either cable the hub just - 5440321. #2. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Networking and WiFi. Broadband wall socket. - 5201249. to be phone lines. I’ve had a look for the brown box outside the place i just moved in. Stream from Virgin Media. I'm sorry to hear about the missing wall socket. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. . Constant High Packet loss and broadband timeout. on 22-10-2022 20:58. 08K; 2. Joining in Options. Networking and WiFi. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. The other is marked TV, & this is used for TV & Broadband. The cable on the right looks like is for a Freeview TV antenna. The cable in the second picture is the one you need to connect too. I was told when purchasing the broadband package that fi. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. You can also identify a split socket looking at the side. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. . (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. These are usually provisioned from an equipment cupboard outside the flats. Was told that an engineer would come out, look at the sockets and do the switchover. Quickstart is the quickest and easiest way to setup our services. TiVo. Tuning in. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). The phone has been plugged into a wall socket and was working fine for years. Being connected to the internet is one of the most important modern essentials in 20. Networking and WiFi. Joining in. I've looked for an external box but cannot find anything. I have signed up as a new user for Virgin Fibre. I was trying to book an engineer but I didn’t - 5183428. Virgin Phone Switchover. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. 63K; 3. I’ve got. Virgin Media Community; Broadband; QuickStart, set up and connections; Not have wall socket; Options. We're here to help. Thanks! Regards, Bilal. Hi, Same problem here. The cable could be hidden within, or behind, furniture. Could an engineer be arranged to install please as my account is due to go live today. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. QuickStart, set up and connections. Speed. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. . I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. When I proceeded to set up my Hub 3 I quickly realised that. This means the Hub needs a reboot. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Browse. A second telephone is plugged into a wall socket downstairs with the Virgin number. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Let us know if there's any further issues. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't. TV. on 10-02-2022 17:26. I have a separate Virgin media feed into the house, with TV and broadband. Email. We have a virgin media wall socket with an - 4353656 - 2. QuickStart, set up and connections. Virgin TV 360. No virgin wall socket in my house. on 01-12-2022 11:22. on 07-09-2022 19:28. QuickStart, set up and connections. QuickStart, set up and connections. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Ordered VM broadband and was recommended by the website to select the self quick install option. . Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Subscribe to RSS Feed; Mark Topic as New; Mark. We have the quickstart pack but sadly cannot get broadband set up and working. Options. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. but I have no Virgin Media Wall socket in my house. New to the UK and just moved into our first home here. Account - Cable. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Broadband. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. . Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. on 06-03-2023 09:36. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. When I proceeded to set up my Hub 3 I quickly realised that. Ju. Networking and WiFi. I have a separate Virgin media feed into the house, with TV and broadband. Go to our service status page. Hi, I've ordered a broadband package and it said I was applicable for a self install kit. Got my virgin media self install kit but I don't have a virgin socket. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Very Insightful Person 107. Can I use one of three splitter cables? The middle one is labelled Virgin media. Browse Virgin Media Virgin Media Community. Many thanks Krysia - 4353656 - 2. They'll then install a fibre socket inside. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I have a new quick start package . 2020 = £1,191,76.